Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How do I find out the date when I first opened an account/signed my contract?

Cancel my contract

Bill

Recently transferred from BT at point of contact renewal. Agreed to renew on basis of monthly charges for TV, broadband and 4 mobile phones. Was made aware of transfer to EE but charges for phones in first full month is larger than promised on renewa...

Cancel text message

A casino took my credit

Resolved! Sim only upgrade

Hi , I’ve just upgraded an old account which was two iPhones included which was pay monthly , now just started the two new sim only how do I know the old account is cancelled? Thank you .

Upgrades

I am looking to upgrade my contract started on 06/03/2022. When i go to the upgrade page it says "Sorry you cant upgrade just yet"Why is this?

Resolved! CPI Upgrade Date

Hello all. I seen a thread on here last year from someone asking about upgrading to miss the increase and advised that any upgrades after March 1st 2022 would not be subject to an increase until March 2023. https://community.ee.co.uk/t5/Contracts-Bil...

Resolved! Roaming Bundle

If I buy the Roaming bundel, will that cover all the sim plans in my family plan?

Selling contracts to a vulnerable adult

My sister-in-law is a vulnerable adult with learning difficulties and mental health issues. She had a Doro phone but the sales assistant told her (at the end of her contract) she would be better with a "modern phone" as well as a tablet to look for w...

Someone else answers my number...

Multiple times friends have rung me and someone else answers(indian accent) or it cuts off or they get silence. Not every phonecall but happened more than once now... also the spam numbers ringing have increased over the last two months. Can i change...