Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Apple Watch sim only plan 2022

Hi, I’m looking to get myself an Apple Watch with cellular connection, probably direct from Apple, I wondered how I can find out how much the cheapest sim only plan for the Watch would be? I have a sim only £20 100GB plan for my iPhone, I’ve spoken ...

Buenas

Registered Disabled Higher rate PIP. Any deals for EE customers who are disabled

Hello,3G , Vodafone do mobile and / or broadband deals for disabled customers in the cost of living crisis and difficulty disabled people have with daily living. I get higher rate PIP (Mobility and Daily use) and was hoping for help from EE to join a...

Resolved! Can I change to an existing number

When I upgrade can I change my number to an alternative existing number

Had no network from 1st Sept UNTIL 14th where is compensation

Our mobiles had no network from the 1st until 14th September advised EE. Reported and advised on the 14th back on. Why no explanation! Compensation.

Resolved! EE Flex Pay Device

Hi,Does anyone know if you can upgrade the airtime contract before the device agreement ends?For example: device credit agreement 36 months and airtime 24 months. Can I upgrade the airtime at 24 months?

Resolved! Roaming Charges

Hi, I visited France this week and upon arrival, I received a text stating that I would be charged £2.29 per day for data roaming (DR). I should have DR as part of my package. I’ve now been informed that this coming months bill will include additiona...

Upgrade but keep old phone!

Good afternoon Ladies & Gents,I am currently away and unable to contact EE via 150 so I’m turning to you lovely people for some insight.I currently have a iPhone 14 Pro Max, I’m 12 months into a 24 month contract with EE, if I was to keep my current ...

Resolved! Itemised bill

Hi I would like an itemised bill

Payments

Hi I have had my plan stopped they said I never paid my bill which I did on the 8th