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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59519 Views
  • 69 replies
  • 14 Helpful

Resolved! Set up plan with collections but lost service

Hello, I set up a payment arrangement with collections a couple days ago in order to start getting my debts paid off, I paid £10 towards this but agreed to pay £61 a month for half debt and half phone contract after the lowered my data so I could pay...

Resolved! Info

If I make a payment for future bills an credits my account will it be taken for my next bill 

Phil2108 by • Visitor
  • 360 Views
  • 1 replies
  • 2 Helpful

Resolved! Family move from Plusnet

I am currently with EE and have an ongoing contract, however my wife and children all need to move from Plusnet to EE. I have used the codes supplied for the deals and wish to pursue, however, when I click buy on the SIM only deals, the page goes to ...

CarlH by • Contributor
  • 854 Views
  • 8 replies
  • 3 Helpful

Leaving EE

Hey anyone) I’m abroad now and wanted to leave EE. I also need to cancel my contract. Btw I’m unable to call. Is there any other ways to leave? Cause EE still charges 30£ a week.

Aziz1313 by • Visitor
  • 659 Views
  • 2 replies
  • 2 Helpful

Increase bill on my monthly pay.

I pay 31.20£ every month with my phone contract, I don't understand why there had to be an increase this month to £39.52. What could be the reason? 

Fokou by • Investigator
  • 604 Views
  • 8 replies
  • 5 Helpful

Change in contracts on EE website

Hi, so I’ve just looked at the EE website and to my horror they’ve gone and decided to follow o2 and the other networks and do 2 split payments for your contract. oh well, I guess they were going to do it sooner or later. can I just ask - what happen...

Gomrathb by • Established Contributor
  • 1722 Views
  • 8 replies
  • 1 Helpful

Upgrade

I recently did an online upgrade. A month later have been told it was an additional line but as it was over a month ago I cannotcancel it so I am now having to pay for 3 lines.I didn't order an additional line. This seems to happen a lot so EE must t...

desmond1 by • Visitor
  • 344 Views
  • 1 replies
  • 1 Helpful

Resolved! Anytime upgrade

So on anytime plan due upgrade in may 2024 but my Samsung is broken can I stay on the anytime plan without sending my phone back I'm not going to upgrade early will wait until current contract ends 

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