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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8160 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18296 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35457 Views
  • 49 replies
  • 11 Helpful

Resolved! Handset at the end of contract

I suspect this is a stupid question, but when my contract expires and assuming I don’t renew it or move to monthly, do I keep the handset: i.e., is the handset mine at the end of the contract? Thanks. Janet

Charges whilst in Germany

I was originally with BT, and BT advised that I should change to EE. Before taking out a contract with EE I clarified with them that I could still make calls and receive data free in Germany under the contract. I was told that this was the case provi...

Joules09 by • Explorer
  • 522 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgrade

Why can’t I upgrade when I am out of contract?

AT34 by • Investigator
  • 555 Views
  • 7 replies
  • 1 Helpful

Resolved! "You can't add a Spend Cap to this number"

Why on earth not?This means that every time use the wrong emoticon EE can steal 67p from me and I can't turn it off.I'm out of contract on a 12month Sim essential, I've been with EE nearly forever, and this is just the most insignificant of my three ...

trumpeter by • Contributor
  • 763 Views
  • 11 replies
  • 3 Helpful

Cancelled contract

Hi I cancelled one of my contracts on the 3rd of March. But it’s still showing on my account. How long does it take to come of account. Thanks. 

Reay72 by • Visitor
  • 186 Views
  • 1 replies
  • 1 Helpful

Early upgrade fee 100% discount

I am looking to upgrade my phone to a Samsung s21. EE says that for being loyal my early upgrade fee has a 100% discount but when I want to look at phones and sims that I could upgrade to but it doesn't say if the fee has been discounted.

Orange24 by • Investigator
  • 5344 Views
  • 12 replies
  • 1 Helpful
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