Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

I have a sim only plan and was looking to upgrade. Can I cancel my sim only plan anytime or do I need to wait until the plan ends?

EE is harassing me with bills after the contract ended

My contract ended after 2 years. In order to make it doesn't continue (as I left the country and also told EE about it) I spent hours on the phone with EE - to call at the exact day they told me to "cancel" the contract. This is already problematic t...

Re: Contract price increase inline with inflation

Hello,You're totally right, I'm sick of it too, I've been waking up at 5am for 16 years, going to work, and somehow my wages doesn't increase annually by inflation. First was corona virus, now it's inflation. Everyone is charging their prices for inf...

I need to change my mums direct debit but she doesnt have online banking...

how do i set up that the old card is going to expire and i need to update the expiry date and 3 digit on the back, but she doesnt have online banking so will need to verify it but i cant see how to do it??!! tia

Contract termination

Hi I have now moved from EE to another network provider I was given a termination fee but have not received an email requesting any payment for early termination where I had 10 months left on my contract, can you please get someone to contact me by E...

Over 10 years service, paying you 60 to 70 pounds all those yrs , stoped workin

Due to my disability I couldn't keep up with bills even down graded, anyway I should had many points for all my yrs services loyalty 來沈 bill was 50 pounds I couldn't pay then now I get debt collectors for 500 odd pound and u deleted my account abso...

New charges

Has anyone else had a txt today saying their bill is going up by retail index plus a few extra percent? I got one here below, when I check my account and log in there is no information about this. Hi from EE. From 31 March 2023, as set out in your te...

Resolved! Text message

Hi from EE, your total charge for ending your contract early for 0xxxxxxxxxxx is £1xxx.x This will show on your final EE bill, find out more here ee.co.uk/leavingus ThanksHi from EE. You have more than one line with EE, the benefit associated with th...

Resolved! Bill

Hi, in December I finish the contract (2years). Why you charge same amount if I finish to pay the phone?

Resolved! Change of direct debit

Hi, I requested a date change for the direct debit and had a text to say all confirmed but just had my bill notification and the date of the DD is still the same as it was??