Paid but not taken off balance now suspended

[Darreng77]

Hello I paid my bill and had email confirming it but we didn't take off balance and suspended services so I can't even call them, unfortunately this is the worst phone company ever 

[bristolian]

When services are suspended, an outbound call restriction should still allow you to call CS on 150.

[Darreng77]

Unfortunately it doesn't it takes me to automated payment line but I'm not paying twice 

[Northerner]

Hi @Darreng77 

When did you pay.

EE wouldn't suspend your account unless you had ignored more than one warning. 

Thanks 

[Leanne_T]

Hi @Darreng77 

How long ago did you make the payment? 

Is the payment showing in your EE app?

Leanne.