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Upgrade

Shellie2004
Investigator
Investigator

‎27-12-2023 12:42 PM

I have been offered an upgrade on mine and my husband’s contract with reduced monthly cost when it goes up in April will it revert to full price plus increase or offer price plus increase? 

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13 REPLIES 13
XRaySpeX
Grand Master
Grand Master

‎27-12-2023 12:59 PM - edited ‎27-12-2023 01:00 PM

Who offered you this & how? Was it a cold call?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Shellie2004
Investigator
Investigator
In response to XRaySpeX

‎27-12-2023 02:14 PM

Txt from ee with a link to ee acount

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Shellie2004
Investigator
Investigator

‎27-12-2023 02:15 PM

Account sorry 

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XRaySpeX
Grand Master
Grand Master
In response to Shellie2004

‎27-12-2023 02:19 PM

I would have thought that if you upgraded the new price has nowt to do with the price of the old contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Shellie2004
Investigator
Investigator
In response to Shellie2004

‎27-12-2023 02:27 PM

My question is I’m offered an upgrade with a reduced monthly amount if I take it will it revert to full monthly price plus the increase in April 

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XRaySpeX
Grand Master
Grand Master
In response to Shellie2004

‎27-12-2023 02:32 PM

Reduced from what? Your old contract or the normal (list) price of the new plan, i.e. a discounted rate?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Shellie2004
Investigator
Investigator
In response to XRaySpeX

‎27-12-2023 03:12 PM

New plan at discount rate 

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XRaySpeX
Grand Master
Grand Master
In response to Shellie2004

‎27-12-2023 03:48 PM

Is the discount time-limited?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Chris_B
Grand Master
Grand Master
In response to XRaySpeX

‎27-12-2023 04:39 PM - edited ‎27-12-2023 04:41 PM

@Shellie2004  EE don’t offer you a chance to upgrade to a lower tariff rate mid contract term.   It would be best to call customers services about this first. 

what was the number that text you ?  

EE also wouldn’t send you a text that links to your account,  this sounds like a scam.   

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