Upgrade

Shellie2004 · ‎27-12-2023

I have been offered an upgrade on mine and my husband’s contract with reduced monthly cost when it goes up in April will it revert to full price plus increase or offer price plus increase?

XRaySpeX · ‎27-12-2023

Who offered you this & how? Was it a cold call?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Shellie2004 · ‎27-12-2023

Txt from ee with a link to ee acount

Shellie2004 · ‎27-12-2023

Account sorry

XRaySpeX · ‎27-12-2023

I would have thought that if you upgraded the new price has nowt to do with the price of the old contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Shellie2004 · ‎27-12-2023

My question is I’m offered an upgrade with a reduced monthly amount if I take it will it revert to full monthly price plus the increase in April

XRaySpeX · ‎27-12-2023

Reduced from what? Your old contract or the normal (list) price of the new plan, i.e. a discounted rate?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Shellie2004 · ‎27-12-2023

New plan at discount rate

XRaySpeX · ‎27-12-2023

Is the discount time-limited?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎27-12-2023

@Shellie2004 EE don’t offer you a chance to upgrade to a lower tariff rate mid contract term. It would be best to call customers services about this first.

what was the number that text you ?

EE also wouldn’t send you a text that links to your account, this sounds like a scam.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.