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Credit

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Mirzabek
Contributor
Contributor

‎19-12-2023 04:20 PM

I have been using EE sim card for over 6 months but I went to 2 offices to get credit but they didn't give me one, why or is there something wrong with me?

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Chris_B
Grand Master
Grand Master

‎19-12-2023 05:02 PM - edited ‎19-12-2023 05:04 PM

@Mirzabek   Offices ?   Do you mean EE stores ?   What actually did you ask for ?        Because they will not give you credit they will however sell you a top up voucher if your on pay as you go 

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Chris_B
Grand Master
Grand Master

‎19-12-2023 05:02 PM - edited ‎19-12-2023 05:04 PM

@Mirzabek   Offices ?   Do you mean EE stores ?   What actually did you ask for ?        Because they will not give you credit they will however sell you a top up voucher if your on pay as you go 

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XRaySpeX
Grand Master
Grand Master

‎19-12-2023 07:34 PM

What sort of credit are you after?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Mirzabek
Contributor
Contributor

‎19-12-2023 09:02 PM

I wanted to buy Airpods max with playstation 5 on credit, they said that the base is not working, 2 offices too, but they gave it to all my friends

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Mirzabek
Contributor
Contributor
In response to Chris_B

‎20-12-2023 12:16 AM

I wanted to buy Airpods max with playstation 5 on credit, they said that the base is not working, 2 offices too, but they gave it to all my friends

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Christopher_G
EE Community Support Team
In response to XRaySpeX

‎20-12-2023 07:44 AM

Hi @Mirzabek 

Did they say why you couldn't have them? Is it because of a device limit on your account?

Chris

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Mirzabek
Contributor
Contributor
In response to Christopher_G

‎20-12-2023 10:54 AM

Two EE stores also said the base was not working

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Christopher_G
EE Community Support Team
In response to XRaySpeX

‎20-12-2023 11:03 AM

I'm not sure what you mean by 'base', @Mirzabek. Did they explain what that meant?

Chris

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Mirzabek
Contributor
Contributor
In response to Christopher_G

‎20-12-2023 11:07 AM

Database of EE stores

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Christopher_G
EE Community Support Team
In response to XRaySpeX

‎20-12-2023 12:43 PM

Have you tried speaking with the customer service team, @Mirzabek? They'll be able to check the system and eligibility.

Chris

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