Credit

Mirzabek · ‎19-12-2023

I have been using EE sim card for over 6 months but I went to 2 offices to get credit but they didn't give me one, why or is there something wrong with me?

Chris_B · ‎19-12-2023

@Mirzabek Offices ? Do you mean EE stores ? What actually did you ask for ? Because they will not give you credit they will however sell you a top up voucher if your on pay as you go

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎19-12-2023

@Mirzabek Offices ? Do you mean EE stores ? What actually did you ask for ? Because they will not give you credit they will however sell you a top up voucher if your on pay as you go

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎19-12-2023

What sort of credit are you after?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mirzabek · ‎19-12-2023

I wanted to buy Airpods max with playstation 5 on credit, they said that the base is not working, 2 offices too, but they gave it to all my friends

Mirzabek · ‎20-12-2023

I wanted to buy Airpods max with playstation 5 on credit, they said that the base is not working, 2 offices too, but they gave it to all my friends

Christopher_G · ‎20-12-2023

Hi @Mirzabek

Did they say why you couldn't have them? Is it because of a device limit on your account?

Chris

Mirzabek · ‎20-12-2023

Two EE stores also said the base was not working

Christopher_G · ‎20-12-2023

I'm not sure what you mean by 'base', @Mirzabek. Did they explain what that meant?

Chris

Mirzabek · ‎20-12-2023

Database of EE stores

Christopher_G · ‎20-12-2023

Have you tried speaking with the customer service team, @Mirzabek? They'll be able to check the system and eligibility.

Chris