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Xenia4567
Visitor

I visited yesterday EE branch in  Stratford westfield, and had a negative experience. 

Wanted to change my contract from three to EE and the guy after checking few times my card said there's a issue and he can't help and walked away! even though i had a previous contract with EE before.

Lost a custemer becose of bad customer service at the branch!

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Xenia4567 

I am very sorry to hear this has happened when you visited the store. 

Did you complete the credit check? 

Was the card problem when you were making a payment? 

Leanne.