Issue with Insurance Claim

MuhammadKhalid · ‎15-12-2023

Hi

On 12th of Dec my i called EE to help me as my phone was lost.

I've explained the whole scenario they told me to wait for 72 hours for some checks.

Today i called them for the follow up the said due to the load of work your claim is under process.

Very bad & poor service. I will not recommend anyone to use EE.

Northerner · ‎15-12-2023

Hi @MuhammadKhalid

Read your policy wording specifically how to complain and follow those instructions.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

James_B · ‎15-12-2023

Hi @MuhammadKhalid,

Welcome to the EE Community. 🙂

I'm sorry to hear there was a problem with your claim.

Did the team mention why you weren't eligible for a next day replacement?

James

MuhammadKhalid · ‎15-12-2023

No they didn't mentioned why i am not eligible for next day replacement.

They have just shared a reference number nothing else.

Christopher_G · ‎16-12-2023

OK thanks @MuhammadKhalid

I'm sorry for the delay, hopefully you hear about the claim soon. Please keep us updated on what happens.

Chris

MuhammadKhalid · ‎18-12-2023

Hi Guys still no update regarding my phone claim.

The representative has filed a complaint a complaint on my behalf & I haven't get any complaint number till now 😂😂

Katie_B · ‎18-12-2023

I am sorry to hear there has still been no update @MuhammadKhalid.

What was advised last time you spoke with us?

Katie