Contracts & Billing

Sim only deals then upgrading

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?

Unable to contact customer service from germany

Hello EE Community,I recently obtained a SIM contract at a store during my stay in London. Since then, I have relocated to Germany and need to terminate my contract. However, I'm experiencing difficulties in reaching Customer Service (CS). When I try...

Payment

I have a contract for a phone and a sim and today it was supposed to be the direct debit. At 00:00 one transaction has gone through for my phone but I was just a bit short and the transaction for my sim did not go through. So then I just added the re...

Lu4 0DS

Re: want to pay my bill

I have been unable to pay my bill as today is my billing date. I hope I wouldn’t be penalised for this as I learn the app is down for now. 

Upgrade Anytime - Fee Discount as device is damaged under warranty?

Good day, I got my Pixel 7 reparied at the start of the year via EE and when I got it back it was suffering issues. There is issue with battery life and the mobile data cuts out randomly.  Obviosuly this is out of my control. They have told me it is ...

What financial help does EE give to their customers like ovo.

Contract billing

Has anyone noticed that there bill has suddenly risen?? For what reason?? & did anyone get any notification about it??