Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Missed payments

I need help, I have paid my bill but it’s now saying I haven’t despite screenshots and now when I log on I can’t see anything , I believe it’s been sent to an agency but can’t locate which one as I have had no emails, texts or letters. I’m unable to ...

Change of Address

How do I notify a change of address

When can I upgrade

Resolved! 2nd mobile on account

I got my husbands mobile on my count. How dose he up grade his mobile? on my account it just shows my mobile number.

Resolved! Suspended account

Hi I'm first time customer of EEMy account has been suspended My first Direct Debit doesn't come out until 10/12/23On my account, it states to call 150 or 0800 number but I cant because my account is suspended Please help

Remaining Contract Charge + Account Level Service

Hi,I am looking to cancel my current contract early and as I understand it there will be a fee, I have roughly one month left so it should be round about the figure for my usual monthly payments. However, when I requested a PAC code and was sent a me...

Plusnet transfer to ee

EE do not want plusnet customers as they refuse to act on the following App failedText failed Phone to cm service failed Complaint procedure failed25 attempts 30 codes sent ALL.FAILEDI HAVE NO IDEA WHAT MY CALLS ARD WHAT MY DATA USE IS HOW MUCH I AM ...

Resolved! Canccelling EE sim contract and moving to subscription

Hi,I made a contract with EE on 20th November and I got my sim a couple of days later and I got my PACT number from other provider I moved my number to EE and started to use new sim on 22th November.I'm planning to move a new address, on 1st December...

Resolved! Wrong contract selected

Hi I’ve selected the wrong contract and I see there is a cooling off period where I can cancel how do I do this?

Resolved! My Bill

Why my bill is high