Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Reviewing existing contract

I would really appreciate if someone can call me on [Edited] Many thanks Kind regards Maria Brown [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Direct debit from a joint account

Hi there. So long story short, my partner and I are potentially interested in opening a joint bank account in future or more specifically, she will be added to my sole nationwide bank account thus making it a joint one. Do EE allow phone bills to be ...

Resolved! Cancellation message

This message was sent to me but I didn’t cancel? Hi from EE, your total charge for ending your contract early for 07******* is £308 (excluding any outstanding add-to-plan product payments). This will show on your final EE bill, find out more here ee....

I cant seem to view my bill

Hi l want to veiw my contract

Resolved! Contract end still being charged

My 24 months EE contract ended on 26 September which was 75/month. On the same day I upgraded to a sim only contract of 17/month. Still EE charged me 75 pounds which was the 25 th payment for my last contract. As EE always charges a month ahead of th...

0034603649561 SCAM number billed me over £200

Anyone had this - an extortionate bill, checked their call logs and nothing. Checked their invoice a number comes up.This number 0034603649561 was on my invoice as calls outside my billing Anyone had this?

Cancel my contract

This line is out of contract early next month can you cancel it please David [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Upgrade

Hi,Im due for an upgrade in 2 months but have been offered to upgrade now for free. If I choose to upgrade, would I still have to pay the remaining 2 months from my old contract as well as the new contract or just the new contract?

Resolved! Going sim only

I’ve been an EE customer for a few years now, and have upgraded each time to the latest iPhone. I’ve held off this year as I want to go sim only.Financially it makes more sense. I intend to stay with EE, but looking at what I still have to pay off to...