Cancelling contract when I'm not the account holder

[catherineuna]

Hi,

My dad has suffered a very serious stroke, leaving him unable to speak. I would like to cancel his EE contract as he is unable to use his phone, so it feels a bit wasteful.

However, as I am not the account holder, and he is unable to speak on the phone to EE customer support, I haven't been able to do this.

Is there any way to cancel the direct debit via a different means? I have proof of his identity etc.

Thanks in advance for your help!

[XRaySpeX]

Follow Change My Account in The Case of a Life Event for Ill health:

Ill health

If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.

We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.

Email us

Scan and email the relevant document and a covering letter to:

account.specialists@ee.co.uk

Please make the email subject ‘Care Helpdesk’

Mail us

Please send the relevant document and a covering letter to:

Care Helpdesk
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

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