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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60609 Views
  • 69 replies
  • 14 Helpful

Re: HR contact

Extremely disgruntled customer and this is my last resort to get through to somebody in the EE head office to sort out this imaginary plan that I have been receiving from EE I have contacted numerous times customer care escalated to management, I am ...

Upgrade

HelloMy contract ends 4th July - but it's saying i am not eligible for an upgrade. Is this because I need to pay this months bill first and then I will be eligible? Thank you 

Returns process

Additional line was missold to us. tried to return back in store. They refused return.Didn’t have the courtesy to advise we could return online which we tried. Completed the process through the text which was advised by the gentleman we spoke to on 1...

Mh119 by • Investigator
  • 1354 Views
  • 6 replies
  • 1 Helpful

Higher bill

I have a second phone. I was told it would be £19 a month bit I'm being charged £30 a month. Why is this?

Leaving EE FOR EE !!!!

Wonder if anyone can offer some advise - so I am with EE currently have an iPhone 12 mini - but it doesn’t come with much data and still have until December till my contract runs out  (I know I can pay to finish early and cancel)  I  have found a dea...

Upgrade

Hi I'm supposed to upgrade before midnight today but everytime I try to access the website, it says that they are making some changings.. is there any other way I can do my upgrade? 

Betty__ by • Visitor
  • 386 Views
  • 2 replies
  • 0 Helpful

Wrong device removed

I have recently come to the end of my contract and asked for the Samsung Galaxy Tab A7 Lite (which I was led to believe came with the phone but found out later down the line they were charging me for it) to be removed from my account as I was unable ...

jphuds by • Visitor
  • 512 Views
  • 4 replies
  • 1 Helpful
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