Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: My last bill

I don't go anywhere out side of Dundee

How to add NHS discount code?

Helloi have recently upgraded my contract in store and want to add an NHS discount code. I have generated the code but I don’t know where to use it as online it only mentions using it at checkout? But in this case the contract has already been purcha...

Cannot see my mobile phone bill

I got a text message with a link to my bill but the link does not show a bill. All I can do is see my profile, shop for more phones and other stuff - but no bill. One reply says to go to Contracts and Billing but that option doesn't exist.Surely a l...

Resolved! Bill

How do I see my bill

Resolved! How do I change my payment date

End of Contract

My contract ends in December..... can I then straight away go to another company?

Cancelling within the 14 Days

HiI recently signed up to EE on a sim only plan.My new sim card arrived on Sept 27th and on that date I completed and emailed off the cancellation form to the email address provided.I've not received any acknowledgement of my email being received.I'v...

Resolved! Change adresss

How I can change my address

Resolved! Confused

I have tried to order a contract, but due to the employment field needs to be filled. I am a disabled non working individual who doesn't have the option too select to put university, retired, working or other. I would assume disabled would be categor...

Resolved! Tech ad on when ending a contract

I have 2 lines and 2 watches, one of the lines is almost out of contract but it has a tech ad on that doesn't end until July. If I cancel the line would I need to pay off the entire tech bundle balance on the final bill? Or could I continue paying th...