Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I need to know my balance to pay my bill

What do I owe on my bill

Is it really upgrade anytime if you have to pay a fortune

I hate my new S23 ultra, drops calls constantly, virtually unusable in Manchester city centre, only 5 months old, if I want to change it I have to surrender the phone AND pay £600? I have been with EE for years, spend over £120 a month and this is th...

Resolved! Re: Change bank details

I nèed go change my bank detaiks ? How do i do it

How do i pay off handset on EE app?

phones broken

My phone has broken. I tried calling EE yesterday to upgrade and get a new phone but she had to send me a text with a pin code to verify terms and conditions..I don't have another phone to insert my sim to get a pin code. How can I upgrade without th...

Me

Hi

Re: I would like to change my bank account details

I want to chnge my bank account

Resolved! Family and friends discount

I have 30% friends and family discount. Can anyone tell me please whether it just applies to the SIM card charge or the entire package I cludi g phone? Thanks

2 Contracts due to finish 23rd nov 2023 - Looking for sim only contracts

Hi my wife and I have ee contracts due to finish on 23rd nov 2023 . The existing phones are still ok so we want to change to SIM card only contracts. Both contracts are unlimited text , unlimited calls and 40 gb My wife does not use all her allocate...

Early Upgrade

HiWhen i took out my Samsung Galaxy S23 Ultra with EE back in March i paid the extra to upgrade any time im looking at going to Iphone 15 Pro Max and i can upgrade for £100 the price difference is around £2 which isnt a bank breaker.4 months ago my p...