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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14544 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25032 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50323 Views
  • 55 replies
  • 13 Helpful

Friends and family

Hi i have just upgraded my sim only deal and lost my friends and family discount. I have spoken to 150 and finding it very hard to get it reinstated they have now put a 30% bt ee discount but its time limited and not the same as what i had. So im jus...

Resolved! Billing

Hi, Recently up graded my phone. Am I confused as to why I am being charged ;£2.29 per day for EU roaming Variable. This was not in the original agreement. I am unable to amend this add on too. Be grateful for any help.  

Cancellation trauma and complaint

I'd rang to end my monthly contract 30 days before its end date, receiving a text confirmation for the date it was to be closed. Shortly after the cancellation date, I got a bill for the next month. I rang to explain, a new cancellation was added ( s...

NHS discount

 I’m eligible for an update. I would like to know,  if I choose a plan with  half price for three months  the  NHS discount  will apply to the three months only or to the 24 months plan ? 

YiannisKyr by • Valued Contributor
  • 322 Views
  • 3 replies
  • 1 Helpful

Resolved! Discount not shown in app

Hi,So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has th...

nicbix by • Visitor
  • 1187 Views
  • 8 replies
  • 1 Helpful

Resolved! Owing money

I owe £130 to EE, but when I go on the payments page, it states its all paid, but still says that i owe £130. I am aware that im in arrears but am trying to rectify that. I am also being chased by a company called Avartofs so i want to pay this off a...

billy95v by • Investigator
  • 748 Views
  • 8 replies
  • 7 Helpful

Unable to find my account

I called up EE to cancel a pay monthly sim, I was told they couldn't find my account and I haven't been sent my account number to pair things with my EE account but I'm still having to pay for the sim 

Resolved! Billing

Hi,whenever I click on pay now it takes me to approve my account and once I’ve done it it keeps coming up with a text saying your payment was not successful. How do I fix this

Mahad20 by • Visitor
  • 298 Views
  • 2 replies
  • 2 Helpful
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