Unlink Account

[selina83]

I have 2 accounts assigned to 1 login.

When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching.

I have created a new ID to move my account but it won't let me as my phone is linked to the first account.

[Christopher_G]

Hi @selina83 

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check your account from our side to try and find a solution. Please come back and let us know how you get on.

Chris

[c1992]

hi 

Christopher_G i have a idea, going forward for vulnerable and disabled people who cannot work due to them having unforeseen  disabilities

[c1992]

It would be a good idea if our new EE and mobile EA to provide voluntary work

[Katie_B]

Good morning @c1992. 

What a wonderful idea, here on the EE Community customers and general users are able to help and provide advice to others. 

It's amazing to have new people join us here on the EE Community. 

Katie