Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billing

I am unable to see my latest bill on the app even though I have had an email telling me that it is ready to view

Payment

I need to pay for my last month's charges only, for now, please and pay this month's charges the month end. Thanks

Re: Transferring a contract to the other owner

If I can't have contact with the person directly can it be done over the phone?

Resolved! Plan Upgrade

I have a 24 month contract. If I upgrade my SIM only plan two months before it ends, will I have to pay a penalty fee? Will my current plan be stopped when I upgrade before the plan ends, and the new SIM arrives?

I want to change my monthly plan

Please let my know how can I change my monthly plan

Re: Wait time of 2 hours? Is this a joke?

Customer service at ee is more than abysmal in terms of waiting times. If it’s busier surely the answer lies in the good old fashioned notion of hiring more staff. Because if you parade the idea that you are committed to good customer service and tha...

Feeling scammed

So I had a parcel sent to me from France last month and it was taking forever and wasn’t updating. So the person who sent it gave me the number for La poste ( French post office) they said calls are charged at standard international rates. So a fri...