Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

It's a crazy one! For the last 2 months EE have tried to change me almost 350

It's a crazy one! For the last 2 months EE have tried to change me almost 350 and this month it's 388 and usually it's like 110 maximum that's if when I have returned something. I have every receipt and email saying that I have returned certain amoun...

Re: Change direct debit

I want to change my debit card to a credit card is that allowed

Resolved! Want to give notice but can’t speak to anyone

HiMy exorbitant contract is nearly at an end and I’m advised I will continue to get charged beyond my contract end unless I give 30 days notice. So I want to give notice. How I ask? Call us, EE says. Our new visual? service sends me a text, but it is...

Failed Contract Agreement

I contacted EE for broadband early April 2024 to have a broadband contract only. I was given a monthly bill above my budget which I rejected. The sales person look at my old account of mobile phone and said I can see you are on pay as you go mobile ...

How to cancel a extra subscription you didn't buy

My son has managed to get game pass on my phone billing, but I can't cancel it cos it says there is no current subscriptions on my Microsoft account so I'm unsure how to cancel it

Linking accounts

Hi Im new to EE having just moved from BT (Big mistake ) have moved mobiles and broadband but cannot link any products in the app just get a message saying products already on an other online account.Spoke to 150 and was advised would be sorted the n...

EE are scamming me

I spoke to EE over the phone and did a 12 month deal for unlimited data for £18 i was also offered the same deal but with no cap for £23.80My app shows they are charging me £34 and have also capped my speed to 100mbs - they are now denying such a cal...

Resolved! How to pay my phone bill

Watch Contract To Phone Contract?

I have a Google Pixel Watch Contract ending soon with less than £200 left to pay (November)If I was to upgrade early, can I change it to a mobile phone contract instead of a newer watch? Of course I would have to pay to upgrade early

Contract connections

Spoke to a ee person today for over two hours, could not solve our problem said someone would ring back with in a hour , guess what they haven't, poor service ee