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My subscription pack isn't working

Yesterday my £15 subscription pack expired. The card I previous paid for was swallowed by a cash machine so I got a new and used it to pay for another £15 subscription pack. The payment was successful but I still have no data. I looked into my accoun...

Leaving EE broadband

Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...

wy2k by • Investigator
  • 462 Views
  • 33 replies
  • 1 Helpful

ITV X progress/time bar

I’m watching ITV player on my tv through the EE mini box. The progress bar won’t go from the screen! It’s driving me mad. If you press back it goes back to ITV main page. No other button will get rid of it. I had to fast forward it and it hasn’t gone...

Sam1585 by • Investigator
  • 2641 Views
  • 19 replies
  • 6 Helpful

Trying to return an unwanted SIM

I want to return a SIM that I am not going to use (long story, but very unhappy).  I was told to download the Contract Withdrawal Form.  To get to the form I need to enter the 1st and 3rd characters of my password.  I've never been given or set up a ...

Team support

Today i order a Samsung with pay Monthley and when they get the money they cancelled it i dont know why and didn't refund me

Houcine by • Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Refund

Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...

Fathima2 by • Investigator
  • 102 Views
  • 5 replies
  • 2 Helpful

Wrong address

Hello all.I have been moved over from bt.I was going to upgrade my package when I noticed my address was wrong.i don't want to take out a contract with ee if they are going to supply the wrong address. I have told them this but the main problem is.My...

Transfer watch sim to new watch

Afternoon all. I have just bought a Samsung 8 classic smart watch. I had a samsung 5 pro with ee sim.  Unfortunately I reset the 5pro watch and gave it to my dad without first unpairing the sim.  I want to use the existing esim with my new watch and ...

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