Paying a old debt

[Mark7699]

I went to get a new from phone from EE I am on Vodafone I couldn't get one because I have a old bill from 2020 still on my EE account. I didn't know I had one never had a letter or anything. Want to pay it off getting no where fast with EE how to do it 

[Linzi_H]

Hi @Mark7699 

Welcome to the community!

Have you been in touch with us directly to discuss this in closer detail? 

Our Payment Support team should be able to give you further information about this balance and the best next steps to get this resolved.

Linzi  

[Mark7699]

I have been trying to get thru but its half hour waits etc Mark

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Katie_B]

Hi @Mark7699. 

Since your post last night have you been able to get through to our Payment Support team. 

Katie

[Mark7699]

No but I havnt got phone number to ring them is it different to the main EE numberMark Wilkinson 

[Katie_B · Accepted solution]

Hi @Mark7699. 

Please call 0800 956 6000, our team will be able to help further. 

Katie