Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Overpayment of contract without upgrade

Yes! Me too! We have over paid £2500 to £3000 on 4 contacts over 2 years! Totally shocked! Two were wireless routers which we have been told by shop staff could not be changed! No record of the conversations on our account! Offered £250 which we have...

Resolved! Two accounts, two bils, one user

EE is a very creative company. I moved to EE from BT. Suddenly, one BT account turned into two EE accounts and two bills to pay. This is a very creative way to get money from people. I wonder if EE has ever made two, three or more accounts for anyone...

Payment update

Good morning, I’ve been trying to update payment details and pay for monthly billing for the last three days and it won’t go past the 2nd part of payment and no authorisation is sent to my bank as it has in the past. Any help greatly appreciated

Resolved! Previous Bills

Hi, I want to download previous bills from today 05/06/24, can you tell me where on the website I can do this?Thanks,

Resolved! I want to know my phone contract balance

Contract

Incorrect Bill Amount Closed Account

Hi, Account number ************, mobile number ************ I have recently cancelled my contract with EE and was initially served an outstanding bill of £26.98. This was incorrect as my final month was not a full month of contract and was told over ...

Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Hello, I just found out the same thing from EE. I don't remember calling this numer 0904 0121609. Is this a joke? I now have £52 charged to my account.

Re: HR contact

Extremely disgruntled customer and this is my last resort to get through to somebody in the EE head office to sort out this imaginary plan that I have been receiving from EE I have contacted numerous times customer care escalated to management, I am ...

I bought a EE sim only contract as a BT customer though BT web page

I bought a EE sim only contract as a BT customer though BT web page The contract reads as follows Unlimited data and data giftingEssential plan £12.60 per monthSpeed max, 100Unlimited minutes and texts 12 month contractThis is what I gotMy account ...