Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14229 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24803 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49690 Views
  • 55 replies
  • 13 Helpful

how many missold contracts?!

I have been a long long term customer of EE but that is about to change. Their store in Broadstairs have missold my elderly parents tablets, watches and internet resulting in an increase of their bill from 40 month to over 180 last month. I am so dis...

LC543 by Investigator
  • 651 Views
  • 8 replies
  • 1 Helpful

Phone

I would lik to find out if I can add another phone on the contract I have 

189 by Explorer
  • 254 Views
  • 1 replies
  • 1 Helpful

ABROAD

Hi,I moved back to Greece. I believe my contract ends on February. What should I do in order to have my phone unlocked to have a Greek phone number. Best,Eva

Evamisan by Investigator
  • 318 Views
  • 5 replies
  • 3 Helpful

Services from other companies

My recent bill has a charge of 15p for ‘Services to other companies’.I’ve searched on the reference number & telephone number given and this says it’s relating to: 02 Infracast (text).I have no idea what this is and did not send a text to anyone new ...

Shazedge by Investigator
  • 2537 Views
  • 26 replies
  • 8 Helpful

Contracts

Please could everyone be aware that if your handset has been paid off then you will still be billed for the same amount even though you have asked for it to be changed to a sim only deal. I made the mistake of not checking my bank account and paid ov...

Judie1 by Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful