Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unknown Direct Debit

A Charity I work for has noticed Direct debits being set up which we are not aware of. We need information on who has set these up as we suspect fraud. I have tried the number 08009566000, but due to me not being a customer there isn't any options fo...

We call discount on overdue balance

Just had a call from the number 07973 100619 about my overdue balance and offering me so much % off the balance is this genuine please (sorry about the overdue balance recently changed jobs so wages were messed up and different payment dates).I recei...

Resolved! Mobile phone

How when I upgraded my phone I got a new phone but I pay it by flex pay at £10.95 and I pay 66-70pound a month for my subscription why is it not on same bill and am I paying the correct way thanks

EE wont let me cancel my contract at end of term

EE Bill downloads

I am unable to download PDF copies of my bills, both mobile and broadband. Anybody out there can help?

Resolved! Re: Contract

When is my contract finish

double bill

Last month I paid a double bill and before the end of this month they already sent me another double bill and cut off my service

Good morning, I would like to need a statement of the payments I made both onlin

Paying a bill from abroad.

Hi, I have an outstanding phone bill with EE, and they have cut my phone of from calling the 150 number ( I am currently abroad), they told me that they would send me a text to make the payment but EE have blocked all my texts and calls and cannot I ...

improper billing

On 22.05 (today) my wise account was debited with the amount of £30 for a contract that I had already canceled last month! I tried looking for a contact email but I couldn't find it. I'm back in my country and I can't contact the EE operator via SMS ...