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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15350 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25556 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52260 Views
  • 55 replies
  • 13 Helpful

Thanks to Customer Service Advisors

I have just joined a 24 month contract with EE by the end of December 2023.There is technical problem over my first bill which will be charged on 06 Jan 2024 which really surprised me because it has not been a week yet. When I used the online chat se...

Astor74 by • Visitor
  • 550 Views
  • 2 replies
  • 1 Helpful

Resolved! New contract payments

Hi I’m just wondering if anyone knows the answer to this, my current phone contract ends on the 29/1/24 and I’ve opted to go to sim only which will start the day after on 30/1/24, my question is when is my last payment for my old contract and normall...

almellora by • Investigator
  • 429 Views
  • 1 replies
  • 1 Helpful

Number transfer

I have two phones on my account for my children. My son is old enough to look after his own phone account now. How can I transferer the phone and number onto a new account for him?  

H_L by • Visitor
  • 321 Views
  • 2 replies
  • 2 Helpful

Third party purchasing

Ee said they barred third party purchasing on my other phone I got for my daughter but its sill letting her purchasing 

Suecr11 by • Investigator
  • 587 Views
  • 6 replies
  • 0 Helpful

Credit Reducing for No Reason

Hi,My credit was 6.13 last month and I added 15 pounds for my next month which has been credited but my extra amount has no gone down to 4.93.  I have unlimited texts etc and cannot see where this money has gone.  Please can someone explain what I wo...

Resolved! Early termination fee

Hi,would you know what the early termination fee is if I closed my account six months before my due date ?Thanks

Taner2 by • Visitor
  • 3146 Views
  • 1 replies
  • 0 Helpful
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