Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59533 Views
  • 69 replies
  • 14 Helpful

Resolved! My contract

 Hi  , i want to stop my contact,  I'm going back to Bulgaria. And i won't need it anymore please tell me how to do this

Rumi1968 by Visitor
  • 368 Views
  • 1 replies
  • 2 Helpful

Ending contract issues

My monthly SIM contract ends in June this year.When I contacted the 150 Customer Service last week, the team offered a cheaper 12 month plan for me.However, I have then changed my mind and contacted 150 Customer Service again on the next day for canc...

101013 by Investigator
  • 567 Views
  • 2 replies
  • 0 Helpful

Contract Cancelled due to no income

Hey All, a few hours ago i contacted EE about a circumstance change within my income i no longer have any funds due to the government cancelled my benefits, it has got cancelled but on the telephone they advisor told me that they will send out a fina...

Resolved! Pay my bill

I have been trying to pay my sim contract bills for three days. Today the third day i am now overdue. I have tried on the app but i cannot get past the pay now page.when i press the pay now button the page turns but doesn’t load. I get this page? And...

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R10z by Explorer
  • 1667 Views
  • 19 replies
  • 4 Helpful

Credit check for upgrade

Hi,I’ve been a customer for many years and have a few contracts/ products. I am thinking of upgrading to a new iPhone. Will I be externally credit checked for this, or is it just new customers that are credit checked?

Bbr_81 by Visitor
  • 1249 Views
  • 1 replies
  • 2 Helpful