Extra payment after the final bill

[JoTT]

I have canceled my ee broadband and ee mobile from May and Aug 2024 and I got the final bills from both. There were no outstanding payments.

But I received a transaction from ee about £2.56. I have stopped all payments to the ee from my bank. 

I suppose all plans from ee have been cancelled including the Netflix plan. 

Don't ask me to call back to ee! I need the black-and-white reply as ee always hide the message in a telephone conversation.

[Chris_S]

Hi @JoTT I'm sorry to hear that you've left EE for your broadband and mobile.

Do you know if the £2.56 charge was for your EE broadband, or your EE mobile phone?

As the Commuity is a public forum, we don't have access to customer accounts.

I know you've mentioned that you don't want to call in, however to get a definitive answer for you, one of our guides would need to access your account and check.

Chris S

[JoTT]

I think it may be for the EE mobile SIM plan. Since the last bill for EE broadband was in May 2024. And I did not receive any extra payment requests from June to July for EE broadband.

And my ee mobile SIM included a Netflix plan. But I assumed when I ended the contract for the SIM plan the Netflix plan would also cancelled. Was it the fee for the Netflix plan?

[Chris_S]

Thanks for clarifying @JoTT 

Was the Netflix subscription an extra that was included within your plan? If it was, then that wouldn't generate a charge.

I want to make sure that you get some clarity as to what the charge was for, so I'd recommend speaking to our billing team by dialling 03301 231 105 then select options 1, 2 then 1 again.

They can load up your bill and tell you exactly what the charge was for.

Chris S

[JoTT]

Yes, my plan included the Netflix. 

No, I won't call ee anymore. The staff is very difficult to communicate. 

I have stopped all future transactions from the ee. 

I just want to make sure. If ee has any future outstanding payment. Then, ee should email or mail it to me to inform the details, right? 

[Chris_S]

The only time that we'll call you regarding an outstanding amount, is if the outstanding charge goes to our collections team.

If your account is passed to collections, it may affect your credit rating, so I'd not advise waiting for them to contact you @JoTT 

Do you still have access to your My EE app? You can live chat with a guide through your app.

Chris S

[JoTT]

Once, my ee mobile was cancelled. My EE app cannot access my EE mobile account. That is why I need to ask in this community. EE is providing mobile and broadband services. However, EE does not allow the customer or ex-customer to communicate via the Internet or in writing. This is the main reason I leave EE. 

[JoTT]

In addition, I received the final bill. And there is no outstanding balance. If EE consider any further payments should give me the bill first. 

Hence, I don't understand why you jumped to an outstanding payment.