Billing and account log in/app issues

[Evans2011]

Unable to pay bills online through the app since beginning of August, no access to my online account. Contract ran out in August but haven't upgraded. Have 2 mobile accounts with EE, only way I'm able to pay is by phoning them, can't check data usage or anything? Updated, deleted, reinstalled app but all it does is take me to website through app store but doesn't let me view my bills or make payments. Same message this month on screen as last month? 

[Michael_D]

Hi @Evans2011.

Thanks for coming to the community.

I know how important it is to be able to manage your account online.

What is the error that you see when you try to access the account? Is it the same error on the website and the app or different?

Michael

[admiral33]

I also am unable to acces my account - app and online not working

[admiral33]

[Lesley_W]

Hi @admiral33 

Thanks for coming to our community.

I'm sorry to see you're having issues, how long has this been happening?

Lesley

[admiral33]

For over 2 weeks 

[admiral33]

[Peter_W]

Thanks for confirming that @admiral33 

Have you tried giving this a go from a different device or browser?

Also have you been able to log in successfully with these details in the past?

Peter

[admiral33]

Yes tried on several different browsers and same problem.

Never had a problem before.

[Ali_A]

@admiral33  

As the issue persists, it may be linked to your actual online account. I'd recommend contacting Customer Service team directly on 150 from your EE phone so our guide can check your online access is correctly configured and make any changes required to resolve the issue you are facing. 

Ali