Contracts & Billing

Roaming c harges

Hi all,Just want to confirm with a member of EE staff that there have been no recent changes and that incoming roaming sms are still free worldwide, and that disabling roaming data & diverting all incoming calls to voicemail will avoid any roaming ch...

Where can I View bills or a copy of bill

Why can’t I find my bill?

I’ve been struggling for nearly 2 years to access my bill. I have multiple phones and a watch on my account. Except 2 are for family that they need to give me the money for so I need to see a breakdown each month. For most of this year I’ve had to ca...

Extra charge

Just got my phone bill and it has an extra charge of £10 marked as main, does anyone know what this means Thanks

Yearly price increase question

Hi,I’ve just switched sky broadband to bt/ee. With my phone I’m with giffgaff. They say they don’t cap speeds but I’m paying £10 a month and getting 20gigs at a speed of 12mbps. That’s if it works, most of the time it will say it has 5g but won’t con...

Bill with IMEI number

Hi, I need a bill or receipt which shows the phone you sent me with the imei number on it for insurance purposes please. Please advise it was in October 2021

Why does EE not allow you to see your bills after cancelling your account?

The website no longer allows me to view either the current or previous bills now that my number has been transferred out of network.This is crap. I need to see what you have just billed me today! I called and spoke with a friendly agent and she said ...

Re: EE is harassing me with bills after the contract ended

I completely agree - and after my own experiences I now believe that EE should be regarded as an organized criminal company. Only being able to close a contract by phone is completely unacceptable (and I'm surprised it's legal, if it indeed is). I've...

Direct Debit

How can I set a direct debit on line.. when I click set up a direct debit it just takes me to a page about setting one up but no option to actually do it.?

Help, billed twice

Hi please can someone  help I’ve been billed for 2 EE tv accounts.  Have tried phoning customer service and I keep getting “tmc” are working on it we can’t  do anything until they are done, that was 2 weeks ago. I need some actual technical support a...