Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Bills can I have my last bill . I can't see it . I think am over charged ?

Yes

Resolved! View my bills

I need to view my calls made over the past few months how can I do this

Mobile phone insurance

HiI am complating upgrade which I wish to get. When checking out the price and with F&F but no way to add insurance to it. My current contract has it but will it automatically be carried forward on to new contract or how will I add it there's no way...

Resolved! Terminate the contract

Hi, I wanted to find out how I can terminate the contract on the 1.8.2023 because I am going back to the Czech Republic?

Miselling and frustrations with a Franchised store

I'm wondering if anyone can offer advise on any options that I have left. Last May the Franchised store in Caerphilly convinced my elderly family member (a technophobe who won't even have Internet in her own home) to move away from a pay as a go and...

Why does it say I have reached my credit limit?

I am so annoyed I paid my bill this morning and have used it this evening and I have been told I’ve reached my credit limit?! What is going on ? I can’t get hold of anyone human!!!!

I need to change my plan and my account details

Cannot Upgrade

I have been a member since last November on a SIM 10GB £10 24m 5G plan. I own my own iPhone 12 so its a sim only contract.I recently had an email saying that I could upgrade, and quite fancy getting the new iPhone on a contract.However, clicking the ...

Contract in two parts?

I want to upgrade but now I notice your site is separating the phone contract separately from the data plan "airtime plan"Will this appear as two separate line items on the bill? My company pays or my phone bill but only if it's all packaged up, not ...

Pay Monthly

Hey,I’m trying to switch my account to pay monthly and take the advantage of the 30% off but the page is not opening