I was quoted £9.00 per month for EE sim only Contract. Being charged £10.50

[WeeConnnor]

I was quoted £9.00 per month for sim  only for 20g unlimited mins and texts.  EE have taken £10. out of my  bank account on month one and £10.50 on month two. I cant access any details in my account as it continually says there is a problem. I had not even activated my sim in month one due to problems with EE being unable activate my account due to faults on the external cables.

[Michael_D]

Hi @WeeConnnor.

Welcome to the community.

I know it can be a shock when the bill is more than expected.

You would be charged from the point that the SIM is connected, rather than when it is used, but I want it to be right.

If you get in touch with our billing guides, they can check the amount of the plan, and also look at getting your online account working for you.

Michael

[Northerner]

Hi @WeeConnnor 

Was the £9 net or gross of VAT. 

Thanks 

[WeeConnnor]

Chance would be a fine thing I am finding it impossible to get my account sorted. I have had an ongoing complaint since 2nd August.  My sim could not be activated when It arrived as there was a problem with both broadband and phone.  I was switched back to BT for Broadband due to EE being unable to activate it despite receiving four different activation dates. I was advised not to activate my sim only deal until faults were fixed.  I only activated my sim on 15th September but EE have taken taken money out of my bank . £10.00 in August, £10.50 in September and will be taking another payment on 5th August. My contract was for £9.00 per month for 20GB With unlimited minutes and texts.  So far I have not used either as I have not used any data or made any calls. I think I pressed the wrong button this is a reply not a solution. This has been a total nightmare and I cant get any information in my account keep getting message there is a problem.

[WeeConnnor]

It was £9.00 total for sim only with unlimited mins and texts.  None of which I have used

[Lesley_W]

Thanks for popping back with an update @WeeConnnor 

I'm sorry you haven't had this resolved. Did the team say what the next steps were in regards to your complaint?

Lesley

[WeeConnnor]

EE Have continually assured me my account would be up and running however no amount of phone calls or reassurances from them has sorted the matter out.  I cannot see any information when I access my account and this situation has existed since 2nd August.  Have escalated a complaint but still no joy despite being promised they would sort it out. They have now told me I was charged for paper billing which I never requested but my problem is I cannot see anything in my account or check usage or bills. Basically I am having money taken from my bank account without any prior notification being given and cannot check my usage (sim only). It has been an absolute nightmare.

[Leanne_T]

I am very sorry this has not been resolved when you have called previously @WeeConnnor 

If the team have raised a ticket for your EE account to be looked into, this can take time to be resolved for you. 

Has the itemised billing been removed now? If you text BILL to 150 does the reply show your current balance? 

Leanne.