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Cancellation

JulieMcN
Explorer

‎29-06-2026 12:35 PM

I wrote to EE to cancel my mobile phone account months ago and I’m still being charged. I don’t want to sieve hours on the phone. Is it possible to cancel contract effectively online? 

0 Helpful
3 REPLIES 3
JulieMcN
Explorer

‎29-06-2026 12:36 PM

*spend*

0 Helpful
Northerner
EE Community Star
EE Community Star

‎29-06-2026 12:39 PM

Hi @JulieMcN 

Did you write in and use recorded delivery post.

There is no online cancellation you'll need to speak to EE CS. 

https://ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎29-06-2026 12:41 PM

No, only by phone or letter. How did you write? If by email it may not have been delivered or noted as EE provide no email contact. I should call CS & check the state of your a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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