Unable to view or download bill

dereksm
Investigator
Investigator

This is an ongoing error / issue with EE. I cannot download or view my bill on any device. This is not a one off but a continual issue. Does anyone know what the problem is apart from their back office is a technical shambles!

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @dereksm 

Can you download them from the internet portal.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

No

They cannot be downloaded on a mobile device, laptop via chrome or incognito mode
Sent from my iPhone

Hi @dereksm 

Firstly please remove your mobile number. This is a public forum and you don't want anyone abusing the number or calling you. 

You need to speak to EE and ask them to delete your online profile/account. Once done you can register again and hopefully it will then work. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you for bringing that to my attention.

 

much appreciated on all counts!!!