Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mobile bill

I just want to look at my mobile phone bill . Why is it so hard

Proof of barring

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring because I didn’t buy t...

Billing

Hi. Just a message about my billing. I’m just wondering if I can have a week to pay for my phone bill im out of work and I’m getting paid next week I’m really struggling at the moment to pay for the phone bill.

Weare8

It tells me to go on rewards to see the money I have earned to get off my phone bill but I can't see anything.When I go to pay my bill the money I have earned doesn't come up

Resolved! Mobile phone how long left on contract

How long left on contact can i find a cheaper sim

Resolved! change from direct payment to credit payment

how do i change from direct to credit payment ?

Disappointed, wrongfully charged for year and a half and no one can help.

Hi!Not sure where to go with this from here and both the store and the online 150 customer care team cant help me and both 'dont know who to contact' with regards to me being wrongfully charged for a RETURNED sim card for a YEAR AND 6 MONTHS. Nearly ...

Resolved! Paying from aboard

I have applied to cancel my ee contract till July 1st, so I need to pay all the fees in early July. The problem is now I have left UK and my ee number doesn’t work aboard, I can’t receive text messages which show my bills, and my EE account can’t lin...

Phone stopped working

I paid my bill late yesterday however I can’t make calls or send text messages.

Upgrade cost for damaged phone

I don't usually post on forums but my experience with EE has been pretty ridiculous.I have been an EE customer for mobile phone since roughly October 2019. I have also been a BT/EE broadband/tv customer since October 2022.Last night I decided I wante...