Contracts & Billing

Call log from 2023

How can I access my call log from 2023? I'm looking for an incoming call from a specific number on a certain date. Unfortunately my mobile history doesn't go back that far.

Airtime rewards

I claimed £10 airtime rewards at the beginning of may it never came of my phone bill.I waited yo see if it came of June's bill and it didn't, what can I do about this ?

Unable to see upgrade options

I have a phone and sim contract due to expire in August. I've been trying to look at upgrade options and cost however I am unable to look at the shop whilst signed into my profile but when not signed in I can access the shop no problem. Because I can...

Payment

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+cha

Hi Chris, why have i incurred a charge for returning my old phone? I have proof of tracked returns! I am very unhappy with this

Billing date

Changed my bill date last month and getting messages about late payment this month, 10 days before new date agreed 

I need the on-line payment

I can't find the online payment I'm on holiday need to pay my bill 

Ported number - final bill

Hello all. I used a pac code and moved to o2 last week. Today, my usual monthly payment came out, I expected a final bill of double thay. My EE account is dead online and in the ee app. I cant see any billing info, or when the final bill needs to be ...