Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61303 Views
  • 69 replies
  • 14 Helpful

New Contract

When getting a contract for the first time do I get credit checked? And what if I have no credit? Can I still get a contract?

Resolved! Sell my phone while still under contract?

I have a Contract with EE for a Samsung PhoneI now have a  newer phoneI hav 10 months left on my ContractIs it legal to sell my old phone now?I know I will still be payimg my contact for 10 more monthsJust want to sell and phone I no longer useThanks

MRM3 by Investigator
  • 3587 Views
  • 7 replies
  • 3 Helpful

Need a contact email urgently

I need to talk to EE about paying defaulted payments, but they only have a phone number. I can't use the phone because of hearing problems. I've finally given up disputing the default since it's been nearly a year and my credit score has tanked. I re...

Re: Whatsapp

Hi I have paid my bill twice but my phone still not active can you call me on ************* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Billing higher than plan

Hi all,wondered if anyone had any thoughts on the below. My bill really is rediculous for what I get, this is sim only, and the data runs out every month. Any thoughts on why I am also being charged more than the £9.99 and £24 agreed costs?Seems to m...

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HelenaRB by Investigator
  • 1359 Views
  • 10 replies
  • 6 Helpful

Cancellation

Wrote to EE ( Tyne & Wear) in February to cancel my present contract.  I received a letter today (though dated the 8/7/24) to say I'm due them £32.36?  Money taken from account Feb/March and nothing since,  so I assumed they'd received the letter of ...