PayG to pay monthly - account closed on my ee app

[hash786]

Hi, I recently switched from Pay G to Pay monthly, previously my ee aap was showing all my payg information, since shifting to pay monthly, no billing info available on my ee aap. 
The in store person were not a big help, called 150 and they said they will merge my old payg (closed) account with new pay monthly and my ee aap will be updated, but no luck since, have called them twice for same issue, but issue still there, my ee aap is linked with my number and email. 
Same number (just switched to pay monthly from payg) 

My ee aap says account closed

any help would be appreciated 

[Schockwave · Accepted solution]

Hello @hash786 ,

Welcome to the community,

I would suggest you speak to customer service again, we have no access to account.

[XRaySpeX]

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.