i nedd to print off my last statement

[beales93]

i cant find away to download my last bill and print it off

[Katie_B]

Hello @beales93.

You can download and print your bills by logging in to your EE account online. 

Bills can be located in the Bills & payments section. 

Katie

[Rest_Bay]

Tech support told me today that the System for customers downloading the bills is not working and is undergoing repairs. However when I was transferred to the billing department I was told that they can send us the bills but they will charge individuals for them even though it's not their fault that they cannot down load their own bills'. Not impressed with the Best Module Company for the past 15 years????

[Leanne_T]

Hi @Rest_Bay 

Thanks for coming to the community. 

If you would like to discuss your options for the bills whilst this is being looked into, I would suggest getting back in touch with our mobile guides. 

Leanne.

[Voyagerdcus]

it's impossible to come across to the bills and statements. I don't know why, however it's a big problem for EE that needs to be fixed quiet urgently.

[Christopher_G]

Hi @Voyagerdcus 

Welcome to the community.

If you speak with our Mobile Care team, they'll be able to check why you can't access this and help set it up going forward.
Chris

[stealbra]

How can I find my bill statements, please? 

[stealbra]

Bills and payments section don't show up on my account, used to but unfortunately no anymore 

[Alex_H]

Hi @stealbra,

Welcome to the EE Community

If using the EE app, once logged in select Manage along the bottom then Billing, then See your full mobile bill, then at the bottom of this page is Download your bill.

If using the website once logged in select Bills and Payments from the banner, then under the bill summary total is the link to Download your bill.

Can you see these options when logged in?

Alex