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Double charged

Usernam1
Explorer

‎28-07-2025 11:16 AM

Hi,

I recently ordered AirPods and when initially checking out I had encountered an error and had to recheck out which went through and I received a confirmation email as usual. 

Upon checking my bank statement, I have realised I have been double charged for the AirPods for the initial error, and have not received any confirmation.

I used guest check-out so I can't link these to my account & I have called 150 already.

Is there an external number I can call to get to the bottom of this issue?

Thanks

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎28-07-2025 12:46 PM

@Usernam1 , here is the link to contact customer service and also check my signature:

https://ee.co.uk/help/contact-ee/account-billing/mobile-phone

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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