Where is my order

[Dan010276]

I ordered a pair of Sony earbuds Friday. Money was taken from my account, I still haven’t had a confirmation email.

nobody answers the phone. 
can’t track my order without a reference number.

can someone from ee sort this out please? 

[Peter_W]

Hi @Dan010276.

Welcome to the EE Community 😊

Could you please et us know a bit more about how it was you ordered this?

Are you an existing EE customer and added this to your mobile account, or are you a brand new customer and purchased it outright?

Peter