Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61838 Views
  • 118 replies
  • 15 Helpful

Upgraded phone

Ordered an iPhone 16 pro max white two weeks ago and the order has been sitting on dispatched for a week and a half but no date of delivery no updates other than that why is this and what’s the point of updates if it doesn’t tell you anything 

Leah0104 by Investigator
  • 568 Views
  • 5 replies
  • 0 Helpful

PSVR2 order update

I ordered a PSVR2 on October 25th, received the confirmation order yet have no further updates regarding the delivery. I have tried checking my order status but nothing shows up. The original email I received states I will receive text updates and al...

cjbkorn by Explorer
  • 453 Views
  • 3 replies
  • 1 Helpful

Return of Mobile broadband package

HiI ordered a mobile broadband package on Tuesday but there was a mix up with the order and I received the wrong hardware and sim contract. I have submitted 2 return forms but as yet I haven't received an acknowledgement of either submission from EE....

smit06 by Visitor
  • 376 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung tv

I’ve placed a order for a new Samsung tv & straight away got a email saying my order is on its way but that was 2 days ago I haven’t heard anything back so I wanted to know does anyone have any experience with delivery or even if my order has been ap...

Vickimc by Investigator
  • 983 Views
  • 7 replies
  • 0 Helpful

iPhone 16 Pro Max not heard anything

I ordered a new iPhone 16 Pro Max dessert 256GB on the 8th October and have still not heard anything or received a text to track it, or even acknowledge the purchase. My old contract is still appearing on the EE app and thought it would’ve been updat...

Guyhgfft by Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

Resolved! Got confirmation mail but no updates on delivery?

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery. when I put order number in tracking it shows as timed out order number  *********** [Mod edit: Image rejected as it contai...

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My order

I ordered on the 25th October paid upfront cost and set direct debit etc up and got a confirmation email, I keep looking through the app on tracking and all it says it’s dispatched but no info on when etc just so worried I know it’s not been long but...

Lauren010 by Investigator
  • 521 Views
  • 5 replies
  • 1 Helpful

Phone upgrade documents

I received the following text from ee but cannot find the documents anywhere. Can anyone help?”Hi from EE. A new document for your iPhone 14 Pro Max 5G 128GB Space Black device agreement is now available to view in My EE, please log in to view it.”

Ritawh by Investigator
  • 3804 Views
  • 9 replies
  • 7 Helpful