If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I tried to collect my phone yesterday. Not having a passport or driver's licence, I took along my gun licence. It is government issued photo id with my name and address on it. I was told this wasn't suitable. Could anybody tell me why this doesn't fu...
Hi, I returned my contract on Thursday, which arrived at EE return centre on Friday, I was sent an email saying this will take 48 hours to account management to be actioned and we will send you a confirmation text. I have heard nothing since and star...
I order a I order pixel buds pro 2 from EE online store and the address that DPG has is not the same as the one created on the EE account order summary.They try to deliver the headphones but the address is not the same which went to completely differ...
I placed an order for a new sim 2 days ago and received an email saying that the order was successful with a tracking number but when going into the EE website it doesn’t let me track it, when I put my tracking number and email it just says my tracki...
Hi I have just ordered a new phone with my old number still on it . How do I cancel my old contract?
Dear EE Sales Team, Could you please update me on the status of my EE-****** order? I would like to know the expected delivery date as my current mobile phone is damaged and unusable. Many thanks, Kent[Mod edit - removed order number - please do not ...
I upgraded my watch and have received no tracking information and had absolutely no idea it was coming today. DPD driver wouldn't deliver it without a pin which I haven't received.
Hi, I understand I can't cancel the order now as it's already been dispatched, but how do I cancel it once it arrives, or arrange a return. I haven't been able to find any information regarding this, or how/where to request it. Thanks
hi the reason i am writing this is due to the fact that i upgraded my phone to the new iphone 16 white aswell as a esim upgrade, since doing so the only update ive gotten has been order dispatched & since then ive been unable to get service or connec...
