Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58551 Views
  • 122 replies
  • 15 Helpful

Ordernot updating

new customer here. i placed an order on Tuesday afternoon, got confirmation email saying it's being processed. now it's Saturday and still no update on it. only way to contact ee is to call them and wait over 30 minutes for someone to answer the phon...

atesz69 by Explorer
  • 356 Views
  • 1 replies
  • 1 Helpful

No tracking

I made an order on Monday and I've only had were processing email, I've been on chat who told me to ring, I did after being on the phone for 20 mins it had been put down, I've now tried to go onto tracking and it's saying it's timed out? I was also t...

Can't track my Order

I placed my order on the 15th of September at 21:30, got the confirmation email and got some tracking numbers, t has now been over a week and when I try to track I get "Sorry, we can't show your order details right now. " I have had 0 updates via ema...

keribarnett4 by Established Contributor
  • 3241 Views
  • 13 replies
  • 5 Helpful

About delivery status for iPad

I order an iPad on 24.09.2024 , still I haven't received any form of Sms or anything, about the delivery. The sales person said to me that it was one day delivery but no improvement , what can I do now 

Resolved! Can't track my SIM card

I ordered a PAYG phone card about a week ago and requested a carry number to my old phone number, when an email was sent saying“We are processing your order and will let you know when your items will be dispatched”But a week to the day this phone car...

Flaovo by Visitor
  • 507 Views
  • 1 replies
  • 2 Helpful

Resolved! Sim-only SIM card never arrived

Placed order over the phone on 19th September. It's now the 27th September and there is no sign of the new SIM card through the post. The link on the email to 'track your order' takes me to a page that says 'sorry, you can't track this order type jus...

Tracking Not Working

Tracking information is saying timed out on EE appNo other information received from either EE or DPD other than confirmation email of orderEE chat was no use in helping me and the wait for a call back 2.5 hoursTried calling EE but got cut off after ...

Leah0510 by Investigator
  • 637 Views
  • 5 replies
  • 3 Helpful

Order not delivered

Hi, I have placed an early upgrade order over phone by calling 150 on one of my existing contracts. Order for iPhone 16 Pro mobile and I received the order confirmation email. I received text from DPD next day stating my order was delivered to the st...

AbhiK by Explorer
  • 559 Views
  • 3 replies
  • 1 Helpful

Resolved! Pay monthly

I just paid £30 for pay monthly and my money have been taken out and I’ve got no conformation about my order