If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I ordered an Apple iPhone 16 Pro Max 512GB in Natural Titanium last night, but I haven’t received a confirmation email. However, the upfront payment of £450 has been deducted from my account.I'm also wondering when I can expect the delivery of th...
Ordered on the 26th and had a confirmation email, tracking number won't work keeps saying its timed out and I really need to know when my phone is arriving to ensure I'm here for it. Lack of communication is frustrating!
Hello. I ordered my iPhone 16 pro max 256gb desert titanium on the 8/10/24. It keeps saying awaiting confirmation and on track. Does anybody know when I’ll actually receive it or what the estimated time is as I’ve been with EE for nearly 10 years and...
I bought an iPhone 16 Pro Max a few weeks ago and I'm waiting for it to arrive. Today I received a package from DPD in my name, but it was a phone case and not my phone. I think that's wrong, right?I tried to talk to them via chat but they started th...
Does anyone know when the new iphones will start getting delivered? Email says 2/3 working days however I can’t track it or anything
Ordered a phone last night on the EE website and I went through all the right procedures. Paid my £30 upfront, but I received a text awhile ago saying my order was cancelled and I have also not received a refund.What does this mean?Why am I not able ...
My phone is bricked. I've raised with Google and they won't fix. I'd like to use my free EE upgrade to get a new phone. However, the EE checkout page asks for a number for a DPD PIN. I can't get the PIN as my phone isn't working. I do not have anothe...
Ordered new pro 16Max to be delivered today but after ring back today there is a 21 day delay so have asked to cancel the phone and the customer service was very poor after waiting 12 mins to talk with them on hold
I ordered this phone on 7th October but have not received any update as to when it would be delivered.Has anyone received their order if they ordered on the 7th.
