Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57825 Views
  • 122 replies
  • 15 Helpful

xko order number not working

Hi,I ordered a new device on Saturday night and nothing has been updated in regards to order information. When I enter the information into the order tracking section of the site it says something like "sorry, we are unable to provide information.......

Resolved! Ordered Last Thursday

I ordered the iPhone 16 pro max desert titanium 256 go last Thursday when can I expect to receive it

Aberguy by Visitor
  • 573 Views
  • 4 replies
  • 8 Helpful

Resolved! Where is my order?

Hi, I made an order as an upgrade to my existing phone. The phone placed on order is the Google Pixel Pro 7, 256GB model, Obsidian. I received the confirmation email but it advises to contact the customer care team whose opening hours rather ironical...

Not fulfilling order

So last week, i upgraded my daughters  contract from an iphone 14 -sim only.Only reason being is that she was going to buy the new 16 through Apple as it works out cheaper.So the deal i go online through my account was Unlimited Essentials for £11 a ...

Resolved! Delivery

 does this mean it’s on the way ? Concerned about the cross at top

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Emmamd123 by Investigator
  • 834 Views
  • 8 replies
  • 5 Helpful

Pixel 9 pro

I have ordered pixel 9 pro 256gb last tuesday, it's 6th day today wondering how long more its gonna take.It is an in store delivery  

I phone 16 pro max

Ordered my iphoje last week and was told it is on back order , does anyone know how long this usually takes ?

Mattyl82 by Contributor
  • 493 Views
  • 3 replies
  • 3 Helpful

Online order error and now 14 day delay

I called EE on Saturday to discuss an upgrade and was told I was not entitled to any discount. I then ended the call and then decided I would arrange the upgrade online via EE website. I upgraded to iPhone 16 pro on a new contract and paid £100 upfro...

Stupap by Visitor
  • 509 Views
  • 1 replies
  • 0 Helpful

iphone 16 pro max order

Does anyone have any idea what’s going on with orders ? mines been stuck on dispatch since release day with no communication towards me at all, i’ve tried calling but i just get put on hold forever? 

iPhone 16 Pro Max pre order upgrade not fulfilled

I ordered an iPhone 16 Pro Max (black titanium 256gb) as an annual upgrade pre order online. The order confirmation email was received at 14:36 on the 13/09/24 and I tried to call to confirm but after 86 minutes waiting to get through (whilst on holi...

Jbc_ by Explorer
  • 575 Views
  • 2 replies
  • 0 Helpful