cancelled

[talisson]

I ended an order through the application, it was discounted at the time of my bank and the other day I received an SMS saying that my order was cancelled, when will I receive my refund?

[Ali_A · Accepted solution]

HI @talisson 

Welcome to the EE Community

Sorry to hear you cancelled your application. Was this for a mobile/SIM line?

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. 

As your application has not been completed we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days. 

Hope this helps! 

Ali