Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mis sold a contract in EE store.

I went into an EE store and was told I could upgrade to a SIM only deal (which I wanted) and the cost of £19PCM (which I chose). I was advised that this would start on the 02.03.2024. I then have a signed contract confirming the T&C's of the new deal...

New to the flex pay system

Hi, I started my new mobile phone contract on the 17th April & this is the first time I am on flex pay for my device. My previous contract that I took out in November 2021 is of the previous system when it all came out on one DD. My first flex paym...

Phone number 08715278000

Hi I've had this number come up on my phone and I've been charged 12 pounds it says I've not even rang this number when I go on Google to check the number out it days scam? As anyone else had this?

Resolved! Social Tariff for Mobiles

HelloI have an unlimited SIM only plan at the moment paying £23 a month. However I am now out of work and claiming universal credit.I believe I can now have the social tariff to lower my outgoings while I'm out of work. However, what I'd like to know...

Resolved! Direct debit

How I do change the date of my direct debit

Resolved! Cancel the contract

I left the UK on urgent basis due to critical health condition and resign from my job.So, therefore, now intend to cancel my EE contract. Best regards,

EE not sticking to with an offer!!

I was offered a payment plan early this month and got told by an EE staff to literally ignore my phone bill and let it go into arrears so that I could get the payment plan I'm place. So I did what the EE staff requested to be then told today that the...

Android upgrade

I've just upgraded my phone to S24 ultra but looking at my plan it's called MP all rounder iPhone unlimited. Tried speaking to someone on the phone but they said everything is ok. Anyone shed any light on this?

Re: Selling contracts to a vulnerable adult

I have just had the same thing happen to my 23 year old son who has Asperger's. He went in to High Wycombe store to ask to move his current EE number which is in his mothers account into his own, now he is an adult and to help with his credit rating...

Exchange phone and contract

Hi, I’m wanting to exchange my contract and phone while I’m still in my cooling off period, I’m a new customer so didn’t have a contract before, unsure on how to go about this and whether it’ll let me order a new phone since I just got one. Thanks in...