Contracts & Billing

Paying bill from abroad

Hello please how can I pay my EE bill from abroad. I left the UK in April (10th of April), and the SIM card got lost so I do not have access to the app. they’ve been sending mails to the UK address and I’ll really appreciate if i can get help paying ...

Refund

Hi I meant to had an refund as not recieved yet . Can u double check uts been done please 

Increase in monthly Bill

samsung tablet contracting ending

Hi...My Samsung Tablet 2 year contract ends shortly......i NEVER use it for anything other than reading downloaded  books from Amazon.  never use texts, emails...nada nada nada.My question is do i still need to keep paying the monthly fee?  

EE deliberately evading cancellations - avoiding any customer leaving

Account number *********  EE YOU are criminal. They already have been fined by OFCOM. Further to my formal complaints, they did not respond, only acknowledged my complaint. I have evidence of my continual attempts to cancel contract and billing ( aft...

Pac Code/leaving/upgrade

Hi.I am looking at upgrading my daughter's iPhone (on my account) not necessarily with EE. On initial looking the upgrade deals were not ss good as some other network providers.  So to keep options open I requested the pac code for her phone and to d...

apple watch

Today I found out I have been getting billed for an Apple Watch that I was told I was receiving free of charge due to asking for military discount in store and them saying they can’t do that in store so have the Apple Watch instead… I want to see my ...

Cancelling contract

Good evening. My contact is up on the 25th September and it can't come soon enough, finally get to leave the money grabbing **bleep**holes and go elsewhere.  Now I know you need to give 30 days notice, so if I give my notice on the 25th August will I...

Multi line discount

I am looking to upgrade my sons phone. When I add the product to my basket a multi line discount comes up taking the total from £40.33 a month to £20.33 a month which includes the monthly cost of the mobile phone. However, the essentials unlimited pl...

EE Credit note- how to view it in my account

I was offered a credit note to compensate for an error in my order set up. I received an email from EE saying that 'Thanks for getting in touch. We've added a £xx credit to your next bill. You don't need to do anything; we'll add it automatically'.  ...