Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can I leave EE without being charged at the end of my contract?

My contract expires soon but I'm still being told by EE I'll be charged X amount to leave "early:" when can I leave without incurring a charge?Do I have to wait the exact date of the contracts length?

Resolved! Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

Resolved! End contract

I want to end my contract

Sim only plan not showing on online account

Hi,im hoping someone can help me. so I purchased a sim only deal in March 2024 after my phone contract ended. My email was already used for my online EE account where I was able to manage my phone and data bills. However, since moving to a sim only d...

Re: No internet or phone signal. Phone is showing 4G

I just paid my bills after that its still like before no internet and calling service

Downgrade

How can I downgrade my phone package?it’s too expensive

Struggling this month

Am wondering if I can change billing date with my outstanding balance due to the 25th of this month as I am a single mother and can’t have no phone to contact people? And then change my actual billing date to the 30th of each month

Resolved! EE contract

I m in a family contract and get out of it without contacting the owner. Is there any way I can use the same number on other sim without contacting the owner of the family contact.

Charges since last billing

How can I check whether any of the calls on my account since the last bill are being charged extra ?