Paid bill no confirmation no services

[A187]

Just paid my bill recieved no confirmation like usual my services are cut online it says lines are open till 9pm when I ring it’s shut at 6 I have no access to making calls my son is in hospital  and I need to ring to make sure he’s ok!!!! I am absolutely disgusted the money has left my bank account now 

[Northerner · Accepted solution]

Hi @A187 

Mobile or landline?

It can take up to 48 hours to process and reactivate services. I suggest pay on time or speaking to EE CS if you cannot pay your bill. 

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

https://ee.co.uk/help/billing-payments/payment-methods/how-do-i-pay-my-phone-bill

Thanks