Over charging

[Seandouglas]

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean 

[Seandouglas]

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean 

[XRaySpeX]

Some UK looking nos. are not actually in UK, e.g. IoM & C.I.

[Seandouglas]

Thanks. But I know they are uk calls I believe there is an issue with real time billing. 

[bristolian]

Can you post a screenshot of your bill with these charges? Redact any mobile numbers beyond the first 6 digits.

[Seandouglas]

Why would i want to do that? Thanks 

[XRaySpeX]

So we may try & help you. That's what you came here for, wasn't it? This user discussion forum has no access to your specific account.

[Seandouglas]

Thanks for all your replies. I sorted it with EE.  They had charged me for all my calls even though I was on unlimited. They also compensated me for the inconvenience. Ta

[AHarMan2]

Glad you got it sorted.

I had the same problem and was billed for £240+ for calls that should have been inside my allowance.

Issue was being moved over to real time billing system. I knew it was not right because all of a sudden over a 2 week period I was charged for calls that i had never been charged for since I have been with EE.

Im disappointed that more has not been communicated about this via the community forums as im sure there are more people out there affected by this, who maybe do not check their bills and just pay anyway.

[coyote17]

Hi Sean,

I have just found out that the same thing has happened to me. Almost had a heart attack £268 over 2 weeks.

Have to call them tomorrow since I got no reply today.

I am glad I am not the only one so they must be aware of the mass mistake.