Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59601 Views
  • 69 replies
  • 14 Helpful

Re: Made an international call in error

This happens to me, it seams ee makes a good money by customers mistake! I argued if I made mistake so ee made too. My contract is £27 per months and why ee should let me take over £1000 to abroad? It’s really ennoying. 

ukrafiee by Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful

Re: Viewing my bill

My bill is paid by my mum fella but he putting it up £5 every month I’m now pay £;65 from £35 when j sstarted please with my last 12 month statement and if I’m being ripped off so I can copy over to the police please help with break down of my pain a...

Missold roaming

Due to nobody contacting me in 72 hrs as was promised, I rang EE today to discuss the outcome of the complaint no 23031505. The recorded calls were supposed to be listened to in order to decide the outcome, however the person I spoke to from EE today...

Resolved! Extra costs

Hello, I've got some extra cost on my plan this month. Is there any way i can spread the cost of these throughout  a couple of months?  Pay them off but by bit and add it on to my contract price? 

Gary8791 by Visitor
  • 445 Views
  • 2 replies
  • 0 Helpful

Resolved! 1ST PAYMENT

Hello mate i am new to EE i just got my device last friday and they  already charge me 30 pounds for the upfront soon im gonna pay my monthly payment that cost 55 pounds But when i see my first bill they gonna charge me 85 pounds What should i do? Th...

Price increase 2024

EE - I would like to know why you will be increasing prices by a further 3.9% ON TOP OF the 7.9% CPI from April 2024??  

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