Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel my contract

This line is out of contract early next month can you cancel it please David [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Upgrade

Hi,Im due for an upgrade in 2 months but have been offered to upgrade now for free. If I choose to upgrade, would I still have to pay the remaining 2 months from my old contract as well as the new contract or just the new contract?

Resolved! Going sim only

I’ve been an EE customer for a few years now, and have upgraded each time to the latest iPhone. I’ve held off this year as I want to go sim only.Financially it makes more sense. I intend to stay with EE, but looking at what I still have to pay off to...

Agreement

Ee messaged me to say that a new agreement was in my ee.I am presuming this is to sign or read and tick.Where would I find this.ive looked everywhere.Tia

Cancel monthly payments for wiki mini - no one answers phone - terrible servise

I want to cancel my monthly payments as Wi-Fi mini not used and can not get through to any one. Can’t do it digitally as even though it has a mobile number I can not see the pass code that is sent to it - as it is a Wi-Fi hub - help

I’ve been asked to contact

Havent got my promotion pack with upgrade

Hi I upgraded my phone 2months ago and as I know Samsung do promotions every month. I upgraded from ee but didn't get my promotion pack What can I do to claim it?

09015 numbers

I've recently changed to a similar only contract and have noticed on my recent bill that I've been charged nearly 6 quid for a 3 second call to an 09015 number which I never called. How do I raise this issue with ee and has anyone else had this?

Flex pay repayments

Apologies if this has been asked before.With flex pay, if some months I wanted to pay a little more in for the phone, can I do so? So say I’m paying £25 a month, but one month I have a little extra cash on hand, can I then top up my re payment for th...

Resolved! Returns

I returned my old phone but still getting messages to return the phone. It was delivered to ee on the 4th it's now the 8th I'm getting worried as don't want to be charged as I've sent it back