Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Call logs

can I request a SAR please

Moving

Does moving home affect my mobile connections and billing

Payments

I left EE last December 2022 as had a new Samsung phone , been paying apple.com bill.since 79 p a month then went up to 99p a month, I have just cancelled the direct debit, as thought would just stop straight away , could I request a refund from Jan...

Old contract finished - started new contract but waiting for phone question

So like many others I’m still waiting for my iPhone 15PM, my issue is that I upgraded when my last contract was paid off to avoid essentially paying for a handset that had already been paid off. As I’ve not received the new phone yet and I’m told my ...

Resolved! Change of plan

Is there anyway to change from a Monthly mobile plan to PAYG, without having to make payment?

Extra charges

HiI’m seeing extra charges on one of the numbers registers under me. It’s says picture messages charges, I haven’t used or sent messages as such. There numbers beside it which I don’t recognise.

Resolved! Early upgrade

Am i able to upgrade? If so how much will it cost me?

Re: Change of address text message

hi i just want to change my home address

Resolved! Change address

Please could you change my address to ... x xxxxxxx xxxx, xxxxxxxxx, xxxxxxx xxxx xxx . Kind regards xxxxxxxx xxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Contract Ending - Upgrade Options

Hey, My current 24 month contract is due to finish on December this year, I’m most likely going to hold for the Samsung Galaxy S24 Ultra due at the end of January but when looking at my upgrade options I don’t seem to have anyway to do this. If I tak...