Account with absurd value

[Genival]

Good afternoon!

My account after paying the amount for the cell phone I purchased, the bill continues to be charged a very high amount

[Northerner]

Hi @Genival 

You'll need to speak to EE CS on 150 about billing.

Thanks 

[bristolian · Accepted solution]

EE's traditional plans do not have any concept of "paying off a phone" or splitting any costs, you have one single payment covering all your services. That single payment continues on a rolling basis for at least the duration of your minimum term, but still carries on unless you explicitly make a change.

You can move to a SIM-only plan after your minimum term is completed, or receive a 10% discount after 3months if you remain as you are.

[Genival]

I can do this in an EE store too?

[XRaySpeX]

Do what in store? Be aware that anything you buy instore does not come with any 14-day cooling-off period.

[Genival]

Find out if I can get it in the store so they can reduce the amount I'm
paying.

[bristolian]

You can browse SIM-only plans online, and then change to one either via contacting CS or proceeding via your myEE online account.