Why only flex pay

[GEORGEY6484]

What actually is flex pay?

[bristolian]

FlexPay is the marketing name for EE's newest pay-monthly plans. The airtime plan is contractually separate from your device repayments, and you thus have 2 regular monthly payments.

You can alter the amount of your up-front device payment, in order to increase or reduce the monthly repayments. Once your phone loan is repaid, that contract automatically ceases.

[Profile closed]

Hello @GEORGEY6484 

As what @bristolian If you get a Phone on Flex Pay with the Tarriff and pay off the Device plan you still have to pay off the Tariff if you wanted to leave.

[XRaySpeX]

But, @Profile closed , it'll be cheaper once the device is paid off, which didn't happen with EE's traditional contracts.

[Boy1]

What they don’t tell you is that they give you a 3 year financial contract for the handset and 2 year for the airtime.   They send you a nice message to tell you that the handset is covered for the length of the financial contract. If you pay it off early their staff badger you to change your airtime contract. I refused this offer several times until I was assured in writing that the warranty would not be affected as it was just an extension of the airtime agreement.    After telling me this the advisor did not put this through and guess what. When I questioned this the new advisor put me on a sim only deal and now I have no warranty.  
I have been a customer for more than 25 years but will not be anymore. 

[bristolian]

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@Boy1 wrote:

What they don’t tell you is that they give you a 3 year financial contract for the handset and 2 year for the airtime.  

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I've just done a sample purchase of a new FlexPay plan online. The 3year term for the device is made very clear.

[Boy1]

That is not the point I am making. They don’t tell you what happens when you pay it off early. Read the whole post maybe and then comment. I didn’t buy mine on line it was sold to me over the phone. 
They are not up front about a lot of things.  I take it you work for them. You don’t know my situation it is with the ombudsman 

[XRaySpeX]

@Boy1 : This is a user discussion group. Most of the attendees incl. @bristolian & myself are just ordinary users like yourself, who are trying to help other peer users.

[bristolian]

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@Boy1 wrote:

I take it you work for them. You don’t know my situation it is with the ombudsman 

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You "take" incorrectly, posters on this forum can only base responses on what is posted on here.

Being a financial transaction, this would be regulated by the FCA and have certain requirements.

Whether those requirements have been followed, is for the complaints process - and ultimately the Ombudsman - to decide.