Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14580 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25056 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50387 Views
  • 55 replies
  • 13 Helpful

Contract

Helloi want to know if I do not notice cancellation of one year contracts, will the contract be renewed automatically after the last day?

Ryusei by Visitor
  • 227 Views
  • 1 replies
  • 1 Helpful

Contract

Good evening @ everyone, I have just recently took over my husband's account ( 3 hrs ago). My husband died 8weeks ago, from then till now ee & myself had trouble changing account into my name. We managed to do it today, but since taking over account ...

Charge extra

my contrac is monthly £21 and they said that  month we charge u £10 but now isee my bank statement was £14.90 can u explain that to me