Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mum's contract?

Hi, I have power of attorney for my mother who has lost capacity. I now need to cancel her phone contract that she's had for over 10 years, so can I just cancel the direct debit to cancel the contract? I'm assuming there's no tie ins at this stage n...

Resolved! Old bill

Hi does anyone know I can get a bill sent to my address I’m not with EE anymore though

Resolved! Statements

How to cancel paper statement

Excess charges

having just paid the most recent bill that includes usage for November and December, why am I now being told that I gave to pay additionally, for your errors/ omissions ?

ITS NOT JUST ABOUT SELLING PHONES AND PACKAGES!!!

why have a manage tab on your website/app that doesn`t let you access your account, statements, itemised billing??look after your customers, or lose them. You charge enough!! Terrible website!!!!!

Account

billing

my phones been cut off, i got paid today and i tried calling and paying but i cant as my phones been cut off

Resolved! Keeping EE number but changing accounts

My contact ended recently. I’ve been on my mums account for years (multiple subscription account?) but wanted to get my own account in my name. I want to keep my number but stay with EE. How do I go about keeping my number but having it under a diffe...

£21 plan getting billed £24

I have a £21 monthly plan but for some reason my bill is £24.02 a month.Anyone know how that works?Thanks in advance.

can’t afford to pay my monthly contract

I’m on maternity leave and getting only maternity allowance I can’t afford to pay the full price of my monthly contract at this anymore, is there any way I can decrease it till I go back to work?