Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How to return

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement.

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...

Why has my phone bill gone up from £54

Why has my phone bill gone from £54 to 135 all so I can see my bill Susan Jahans

Re: Complaint

My old deal finished on 13 April,new deal was set up on 09 April, new deal not put through and old deal still live

Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases. I want to change my contract to a sim only. CAB have advised that I should have been told about 14 day cooling off period in the shop. I went into EE to update...

Resolved! Contract ended

Good morning,I wanted to cancel the contract, thanks

EE Leaver Discount

Does my EE Leaver Discount stay on my account when i renew my contract?

Urgent

HelloHow do I pay my bills if I can't find the "make a payment" option in my EE app. I'm living outside the UK and need to pay my mobile phone bill. How do I do it?

Resolved! Sim contract cancel

I want to cancel my contract and use EE service as a simple sim card like: pay as you go simHow can I disconnect contract or direct debit?

Bills have increased 3 months in a row

Over last 3 months my Broadband and Landline bills keep increasing :Up to and including January amounts have always been £22.88 broadband ---- £5.97 call plus add on ----- £4.98 Anytime callsFebruary I've been billed £24.06 ----- £5.97 ----- £5.45Mar...