Genuine call? 01438 989231

Dlopbfc · ‎08-03-2023

I have had a call from the above number today offering me a upgrade at a very good price, but i had spoken with an agent last week about my upgrade and said they couldn’t do anything to help me regarding lowering my price plan till my conrract ended. Is the above number a genuine EE number? Thanks

XRaySpeX · ‎08-03-2023

Well, not from EE directly but from StepChange, 1 of EE's Direct partners

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-03-2023

Well, not from EE directly but from StepChange, 1 of EE's Direct partners

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎08-03-2023

Hi @Dlopbfc

I can see @XRaySpeX has provided the correct details for you 🙂

If you would like to speak to us about upgrades please call us on 150 and the team will let you know what is available to make sure this an upgrade on your existing account.

If you ever get a call from a number not listed, please text CALL followed by the number to 7726 and our security team will get this looked into.

Leanne.

Dlopbfc · ‎09-03-2023

Thank you for your response. So its fine to use these to upgrade? Thanks again

James_B · ‎09-03-2023

Hi @Dlopbfc,

Yes, Step Change are a direct partner of EE.

James

XRaySpeX · ‎09-03-2023

It's up to you to trust them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

johndgallagher · ‎15-03-2023

Very helpful. Many thanks.

Bean69 · ‎08-06-2023

I had a call from the same number today too. They started by asking if they're speaking to 'my name' then a minute later asked me to confirm my name which they already knew. I spoke to EE on an online chat & they confirmed the call WAS NOT from them.

Leanne_T · ‎08-06-2023

Thanks for letting us know @Bean69

You can report this call to EE if you text 'CALL' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

Leanne.

Leigh985 · ‎11-09-2023

I have reported the number by doing what you said. The guy was really suspicious. He said he was from EE and asked me "why did i ring yesterday". I said "surely you'd know why", and he replied "well I can find out but it's quicker you tell me". I don't want to be contacted by third parties, especially ones who lie saying they are form EE. How do I opt out of EE sharing my information to these companies? FYI i signed up to have a second mobile eSIM and signing every contract I never click contact by phone, just post if there's an option.