Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59591 Views
  • 69 replies
  • 14 Helpful

Phone upgrade

Hi ive got a phone upgrade due this july, i live with family, will it affect my family’s credit scores as we live in the same house?thanks

Credit limit.

Its saying I've reached my credit limit and my line is suspended. It won't let me phone 150 to discuss this. Have made an extra payment to get me in credit but still saying my limit is reached. Thing is, I've hardly used the phone/text and I'm well i...

Allan41 by Investigator
  • 895 Views
  • 6 replies
  • 1 Helpful

How can I link my new sim only plan to my account

Hi new here I’m in the middle of switching to ee from bt but I can’t seem to link my new contract to the ee account I already have set up do I need to close my ee account then start again as wont let me register for new ee id coz my email already reg...

Payments added to bill

I’ve just seen that 3x £10 payments were added to my phone bill and this wasn’t me. Any idea how this was allowed to happen? And how I can get it back? 

Navi85 by Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Resolved! SPEND

I can’t get a response using SPEND on 150

PaulDH by Investigator
  • 415 Views
  • 3 replies
  • 0 Helpful