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I want to leave EE

Elizamoncreiffe
Visitor

‎29-07-2024 12:50 AM

I just got charged 157 pounds! They said they were decreasing my bill 

why was it so big ?!

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎29-07-2024 01:38 AM

@Elizamoncreiffe : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎29-07-2024 10:14 AM

@Elizamoncreiffe , you will need to check your bill and see what the charges are for, also you can ring customer service to find out and speak to them about why you are being charged that amount, nothing we can do here, no account access, no idea who you are, this is a public forum.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Grem
Visitor

‎10-09-2024 05:05 PM

Refuse to pay it.  

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Grem

‎11-09-2024 11:28 AM

Hello @Grem ,

Welcome to the community,

If you refuse to pay, then you will get a bad credit rating and EE will pass it on to the debt collection agency, so I would think again.

Why do you refuse to pay, if you signed a contract, then you have to pay the monthly bill, you need to read the terms and conditions of your contract.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.