Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Whenever I dial 150 I go through to Business support and have to be transferred

Whenever I dial 150 I go through to Business support and have to be transferred to Personal - how can I change this?

Resolved! Moving abroad

Hiya,I am moving abroad to Portugal this week, but I have a phone &SIM plan since May 2022, it should end by May 2024, but once I won't be living here any longer, and my SIM doesn't work at all in Portugal, how can I just pay for my mobile phone and ...

Call

I'm trying to call regarding my bill but it's not letting me call 150?

Resolved! Reduction of sim only package

Hi EE Community,I have the EE sim only full data package including roaming abroad (in 70+ countries or whatever the quantity is now) I have travelled extensively even inn the pandemic and this has proved a useful package.I do not need the foreign use...

Resolved! Insurance on upgrade

Hello I upgraded to a new device and I can’t find my new plan online to ensure I have insurance

Call log

Please, how do I access my previous call log?

Formal complaint

On my account I have 2 contracts that you are being billed for, one is for the mobile number xxxxxxxxxxx linked to an iPhone 13 Pro max with the IMEI xxxxxxxxxxxxx The second one is for the mobile number xxxxxxxxxxxx linked to the Samsung Chromebook ...

Stopping my contract

OverCharged

Hello , I bought new fone in December iphone13 , I had discount code of 20% , and I was told that monthly Bill including the fone bill will be 44£. I have been charged 58£ for two consecutive months.

Re: HR email/contact number

Hello, I'm writing to you because I've been with you for a long time on a subscription. My phone breaks down, the display was destroyed and my screen spilled. And at the moment I don't have a phone but the subscription is still I have and pay normall...